I know right? I'm beginning to think they're rude.
Jenny - have you called them? I stalked my doctor's office and called my insurance company. It was actually the insurance company that told me I was approved first. My doc's office called a day later!
Yes I would call the insurance company....they will know before the office!!!
:( I called the insurance company and they said I don't need pre-authorization. Which of course the surgeon's office said isn't true for bariatric surgery-but it is for other outpatient surgeries. UGH-I don't want to be a pain and call back, but its annoying.